Bridge To Hope – Staff
Carmen Ortiz, Program Director
Phone: 774-999-0094
Email: carmen.ortiz@spectrumhealthsystems.org
Carmen Ortiz is the Program Director of Bridge to Hope Peer Recovery Support Center in Southbridge, MA. With more than 20 years of lived recovery experience, Carmen brings heart, understanding, and real‑world perspective to her work supporting others on their recovery journeys. Carmen is deeply connected to the Southbridge community and truly cares about the people she serves. She enjoys building relationships with local organizations, service providers, and community members to reduce stigma and make recovery supports easier to access. Whether through outreach, advocacy, or simple connection, Carmen works hard to ensure everyone who walks through the door feels welcomed, respected, and supported. Carmen believes that recovery grows stronger when people feel connected and valued, and she is proud to help create a community where hope, support, and healing are always within reach.
Clarence Williams, Community Outreach Specialist
Phone: 508-621-6581
Email: clarence.williams@spectrumhealthsystems.org
Clarence Williams is the Community Outreach Specialist at Bridge to Hope Peer Recovery Support Center. In this position, Clarence is responsible for educating the public about the Recovery Center, recruiting participants, and networking with community-based organizations in collaboration with peer volunteers. He enjoys helping individuals navigate their recovery journey, and utilizes his lived experiences to inspire others, offering mentorship and guidance to those navigating the complexities of recovery and life after incarceration. This role allows him to merge his experiences with his passion for advocacy, creating a holistic approach to healing and reintegration.
Jerica Miner, Peer Coordinator
Phone: 508-909-4012
Email: Jerica.miner@spectrumhealthsystems.org
Jerica Miner is the Peer Coordinator and Lead Member & Volunteer Supervisor at Bridge to Hope. Having been part of the center since its opening, Jerica’s history is woven into the community’s growth—including starting the creative and wellness workshops that remain a staple today. As a trained Recovery Coach, she draws on her lived experience to cultivate a vibrant, welcoming space where everyone feels encouraged to contribute and thrive. Jerica is dedicated to nurturing new community initiatives and supporting the Lead Members and volunteers who keep the center’s heart beating, always guided by the belief that we meet people exactly where they are to walk beside them as they find their way.
Zachary Castelli, Peer Coordinator
Phone: 508-909-4012
Email: zachary.castelli@spectrumhealthsystems.org
Zak Castelli is the peer coordinator at the Bridge to Hope Peer Recovery Support Center. He has close to two years of experience working in peer support and over a decade of recovery experience. Zak is currently working on becoming a certified recovery coach. His interest in working in peer support began at No One Walks Alone Peer Recovery Support Center located in Whitinsville, Ma. Here he became a member and gained the experience needed to become a peer coordinator. Zak is passionate about supporting individuals in their recovery journey.